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Terms & conditions

GENERAL

We are unable to take orders over the phone, all orders must be placed online.

All orders accepted by this company are subject to these Terms and Conditions of sale, which supersede any previous Terms and Conditions.  All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.

DISCLAIMER

The information provided relating to the product specification and colours is at the time of publication accurate, but we and our suppliers continually improve product ranges, so  the written specification may not reflect these enhancements.  We aim to update specifications as soon as it is practical to do so.  We reserve the right to amend our prices and specifications without further notice.  Colours may vary from those shown.  The prices on our website may vary from those in our shop from time to time.

DELIVERY

For further information please see our Delivery Page.

All deliveries within the UK Mainland are delivered by Royal Mail with 3-10 working day delivery or by Fedex Monday to Friday. For deliveries made by Fedex a signature will be required on delivery.  Orders will not be collected from us on weekends or Bank Holidays.  Any claims for shortages must be made within 7 days of delivery. Orders placed Monday to Thursday before 1:00pm will be processed the same day and will leave our warehouse same day, orders placed after 3:00pm will be dealt with the following day, on Fridays the cut off for orders is 1:00pm.


If you have selected next working day delivery and have not received your goods within 3 working days of confimation of despatch please contact us. If you have selected Royal Mail as your delivery option and haven't received your goods within 10 working days of confirmation of despatch please contact us.

We cannot be held liable for goods not being received next working day in the event of circumstances beyond our control such as adverse weather conditions or break down of vehicles.

Fedex are unable to ship to post office boxes.

Customers are reminded that they are responsible for all import duties/taxes.

FLASH SALES

From time to time we run flash sales at exceptional prices; these products are offered in conjunction with our suppliers, and despatched from the supplier to Gaynors after the flash sale has ended.

As such there is an extended shipping period for the whole of your order and the earliest anticipated shipping date is clearly identified on the offer item.

If you select next day delivery as your preferred option then your order  will be shipped using that method on the anticipated shipping date.

RETURN OF GOODS

If you wish to return the goods for any reason, please complete the return form which will be included with your delivery note.  Goods returned in an unused condition within 30 days, will be refunded.  The cost of returning goods is at the customer’s expense, we advise customers that if the item is expesive to return it to us via a tracked service.  All items must be returned in the same condition they were sent out, with all tags still present.

Returns cannot be immediately refunded in the store, however we can accept the return in store for processing at head office.

When we process your return you will be automatically notified by email.

REFUNDS

Refunds will be processed back to the account that originally paid for the order.  When the refund is processed you are automatically informed via email. If you paid by credit/debit card this can take up to 5 working days to appear in your account.  Paypal refunds appear on the same day.

CANCELLATION OF ORDERS

A customer shall have the right to cancel any order (contract for goods) made in accordance of these Terms and Conditions within 14 working days from the day of delivery of the goods. 

If you wish to cancel your order simply notify us in writing at sales@gaynors.co.ukor phone us on 01524 737606 within 14 days of receiving you order.  If you return your complete order to us within 28 days of receiving your order we will refund your order value and any outgoing delivery costs charged (reduced to the economy service we offer).

If you are only returning part of your order no outgoing delivery charges will be refunded.

EXCHANGES 

If you wish to exchange your order, the most efficient way is to return your unwanted item to us for a refund, and place a new order on our site.  This will ensure you get exactly what you require. 

RETURN OF FAULTY GOODS

If you believe you have received a faulty item please contact us on 01524 737606, we will then advise you on how to return the item to us. Please ensure that goods are returned in a clean, dry condition as suppliers will not accept dirty goods back for health and safety reasons.  If goods are not returned in a clean, dry condition they will be returned back to the customer to clean.

RESALE OF GOODS

By agreeing to these Terms and Conditions you are agreeing not to resell the goods on to a third party.

WEEE REGULATIONS

For further information on Gaynors WEEE regulations compliance please click here

REACHING US

If you need to reach us, please email us on sales@gaynors.co.uk alternatively, you can call on 01524 737606 (international +44 1524 737606), or write to us at Gaynor Sports Mail Order Dept, Unit 1B, Bridgeside Industrial Park, Warton Road, Carnforth, Lancashire, LA5 9EX.  We are open from Monday to Thursday from 09.00 to 17:00 and Fridays 09.00 to 14.30.  Unfortunately the store is unable to deal with Mail Order enquiries.

PAYMENT

Payment is by Credit/Debit card or PayPal via our website only.  We reserve the right to refuse any Credit/Debit card transactions.

CREDIT CARD SECURITY

We know of no documented cases of credit card fraud using our shopping system over the internet.  In the event that your delivery address is different to the card address the cardholder will be contacted to confirm order.

All overseas orders will be subject to a Name and Address Credit Card check prior to processing.

PRIVACY POLICY

Gaynor Sports Ltd do not disclose customer information to third parties.  Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.  By agreeing to our Terms and Conditions you are giving us initial consent to contact you via email with exclusive offers, you can unsubscribe from this service at any time.

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